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Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is a comprehensive certification exam designed for professionals who want to demonstrate their knowledge and skills in using the Genesys Cloud CX platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam covers a wide range of topics related to Genesys Cloud CX, including call routing, interaction recording, and chatbot development. GCP-GCX exam is designed to test the candidate's understanding of the platform and their ability to use it effectively to provide excellent customer service.

Genesys GCP-GCX Exam is a certification program designed for professionals who want to validate their knowledge and expertise in the field of Genesys Cloud CX. GCP-GCX exam is specifically designed for those who work with Genesys Cloud CX and want to demonstrate their mastery of the platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification program is intended to help professionals enhance their career prospects by providing them with a globally recognized certification that proves their proficiency in the use of Genesys Cloud CX.

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q63-Q68):

NEW QUESTION # 63
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?

A. Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.
B. When employees have free time, they can review biographies of their peers.
C. The profile information can be used to keep Linkedin details updated.
D. The education information can be verified against the human resources database.

Answer: A

NEW QUESTION # 64
You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

A. False
B. True

Answer: A

Explanation:
Explanation
You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand is a false statement. You can develop a plan to generate reports regularly and also run reports on demand in Genesys Cloud CX Performance menu. Reports are tools that allow you to view various metrics and details related to your contact center performance and activities in Genesys Cloud CX. Reports can help you measure and improve various aspects of your contact center, such as:
* Agent performance
* Queue performance
* Interaction quality
* Customer satisfaction
* Workforce management
You can develop a plan to generate reports regularly by scheduling reports in Genesys Cloud CX Performance menu . Scheduling reports allows you to automate the generation and delivery of reports based on various options , such as :
* Report type
* Report format
* Report frequency
* Report recipients
You can also run reports on demand by viewing reports in Genesys Cloud CX Performance menu . Viewing reports allows you to generate and display reports based on various options , such as :
* Report type
* Report filters
* Report date range
* Report columns
References: https://help.mypurecloud.com/articles/reports-overview/
https://help.mypurecloud.com/articles/schedule-a-report/ https://help.mypurecloud.com/articles/view-a-report/

NEW QUESTION # 65
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)

A. TLS
B. The default protocol
C. TCP
D. SIP
E. UDP

Answer: A,C,E

Explanation:
Explanation
TCP, TLS, and UDP are the protocols that can be selected when creating an external trunk. An external trunk is a connection between Genesys Cloud CX and an external telephony provider, such as a carrier or a PBX.
The protocol determines how the SIP messages are transported between Genesys Cloud CX and the external provider. UDP is the most common protocol for SIP trunks, but TCP and TLS can also be used for more reliable or secure communication. References: https://help.mypurecloud.com/articles/external-trunk-settings/
https://doc.didww.com/integrations/genesys/index.html

NEW QUESTION # 66
What is the distinguishing feature between queues and groups?

A. Queues can be used in Architect flows, while groups cannot.
B. Queues can have agents as members, while groups cannot.
C. Unlike groups, queues allow for more complex scenarios like skill-based routing.
D. Both queues and groups have the same ACD capabilities.

Answer: C

Explanation:
Explanation
Queues and groups are both used to organize users within Genesys Cloud CX, but they have different purposes and capabilities. Queues are used to route interactions to agents based on various criteria, such as skills, availability, utilization, etc. Queues can also be used in Architect flows to define routing logic and actions for different types of interactions. Groups are used to manage users and their permissions, such as roles, divisions, etc. Groups cannot be used for routing interactions or in Architect flows. References:
https://help.mypurecloud.com/articles/about-queues/ https://help.mypurecloud.com/articles/about-groups/

NEW QUESTION # 67
Which feature enables a voice interaction to interrupt an email interaction?

A. Scripts
B. Emergency Routing
C. Utilization
D. ACD Skills

Answer: C

Explanation:
Explanation
Utilization is a feature that enables a voice interaction to interrupt an email interaction when the voice interaction has a higher priority than the email interaction. Utilization is a percentage that indicates how much of an agent's time is spent on handling interactions. When an agent is handling an email interaction, their utilization is lower than when they are handling a voice interaction. Therefore, if a voice interaction arrives in the queue and there are no other available agents, the voice interaction can interrupt the email interaction and be routed to the agent with the lowest utilization. References:
https://help.mypurecloud.com/articles/utilization/
https://help.mypurecloud.com/articles/understand-how-email-interactions-work/

NEW QUESTION # 68
......

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GCP-GCX Latest Dumps Ebook - GCP-GCX Actual Braindumps

Genesys Cloud CX Certified Professional - Consolidated Exam Guaranteed Questions & GCP-GCX Exam Training Pdf & Genesys Cloud CX Certified Professional - Consolidated Exam Valid Test Review

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q63-Q68):

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GCP-GCX Latest Dumps Ebook - GCP-GCX Actual Braindumps

Genesys Cloud CX Certified Professional - Consolidated Exam Guaranteed Questions & GCP-GCX Exam Training Pdf & Genesys Cloud CX Certified Professional - Consolidated Exam Valid Test Review

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q63-Q68):

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